Please ensure you have read these terms and conditions carefully before booking any treatment with Wimbledon Foot Pain Clinic.

Appointment and cancellations 

• Please give us 24 working hours' notice if you cannot attend your appointment. NOTE: Please notify us by 10:00 am on Friday for Monday appointments. Failure to do so will result in you being charged a full cancellation fee.
• Please arrive at your appointment at least 15 minutes before your consultation appointment to complete the patient form.

Credit card, deposits and payments

• For an appointment with us: Credit card/debit card details may be required when booking to secure your position.
• Phone bookings: No transaction will be made against your card. This will remain the case unless you fail to attend an appointment without giving due notice.
• Internet bookings: A £20-30 transaction will typically be made against your card as a deposit for appointments
• If you have paid for a treatment package and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the complete list of the price of all treatments already taken from the total cost of the period/package of treatments/sessions and refund the difference to you.

Treatment

• All treatment packages/series must be paid in full before the first treatment or after consultation.
• Single Treatments or Pay-As-You-Go Treatments may be paid post-treatment.

Treatment suitability

•  All practitioners and therapists at London Foot Pain Clinic are trained and approved following the company’s treatment protocols.
• In some cases, we will assess whether treatment is suitable for you or likely to be successful before any treatment is carried out. 
• Extra information/ tests/ imaging may be required to confirm suitability for treatment. These tests/ imagery, if requested by the clinic, have to remain the property of the clinic for legal reasons, although a copy may be asked for the patient to keep. This is for legal reasons; unfortunately, we cannot get around this legislation.

Refund policy

• Please let us know if you're unhappy with your treatment or product.  We’d like this to be within 90 days of reason or fault.
• If you return your item to one of our clinics and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price. Ordinarily, if you have your receipt or delivery note, we'll refund the original debit, credit or charge card used to purchase
• It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused.

Products we're unable to cancel, refund or exchange

• We can't offer refunds or exchanges on treatment (services) rendered without negligence.
• We can't offer refunds or exchanges on non-faulty products if the packaging is opened or on the following items:
• Products that have been personalised for you include orthotic prescriptions, post-fitting, or gifts.
• Products that have been used: such as pillows and supports. (We define 'used' as having been given sufficient time to use and packaging breakage.